Because we try to source herbs from places where they grow natively, our herbs come from farms all over the world. Check out the packaging for more information on where your favorite herbs come from.
More information about our herbs.
The herbs are naturally gluten-free and our facility does not process any gluten-containing products. The herbs, however, come from different manufacturers and we cannot guarantee that contamination could not have occurred in their places.
Not all herbs are right for everyone, and pregnancy and nursing require a little extra vigilance. If you’re pregnant or nursing, we recommend that you check in with your doctor or other healthcare practitioner before using any of our herbs.
We are proud to stand against the use of Genetically Modified Organisms (GMOs), and we do not use ingredients that were produced using biotechnology in our products or at any stage of production, processing or handling.
You can pay for your purchase using any of the payment options:
Shop Pay
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
Amazon Pay
Meta Pay
The payment methods that you can use for your specific purchase will be presented on the billing information page.
Yes, but remember that all prices are in dollars and your bank may add additional currency conversion costs.
Get excited... Herb is now on its way to you. An order confirmation will appear as the final step in your order and you'll receive an email confirmation or SMS with an order number and brief summary of your fabulous new purchase! Once your order has shipped, you'll receive an additional confirmation email.
If you checked out as a registered user, you can always track your orders.
Have no fear. We aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.
One of the ways you can check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
If you receive this error message, please try the following:
If none of these work, please email us.
Once your order has shipped, you’ll receive a confirmation email. If you checked out as a registered user, you can always track your orders.
Once an order is placed, we are unable to make any changes to the order. If you need help with a new order, please email us asap.
You’re able to cancel an order within 60 minutes of placing an order. Simply email us and we’ll be happy to assist you.
Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.
You spend, we send! We offer FREE Domestic Shipping on orders over $40. Once you hit the threshold, Free Shipping will be automatically applied to your order.
Biokoma.com accepts: MasterCard, Visa, American Express, Amazon Payments, Discovery and more.
Email is not a secure method of transmitting credit card information, so please do NOT send us any credit card information via an email.
An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with an order number and summary of your new purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment of your order.
If you checked out as a registered user, you can always track your order status.
Discount code can be enter during checkout. It's different for regular orders and recurring orders, please see below pictures.
For regular orders:
For recurring orders:
Visit Discount code - where to apply? to ensure you are entering the code in the correct place.
If your promo code won’t apply or you get an error message, check whether the following applies to you:
If you have checked all of the above and are still having issues with the code, we'll need to see a screenshot of your shopping bag that shows the promo code and all items in your bag. Please use the 'Contact Us' button to report the website issue, and attach the screenshot to your enquiry.
Delivery times are estimates from the date of shipping, rather than the date of your order. Delivery times are to be used as a guide only. Unless there are exceptional circumstances, we make every effort to fulfill your order within estimated number of business days of the date of your order. Business day means Monday to Friday, except public holidays. Please note we do not ship on Saturdays and Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and items ordered. Products may also be delivered in separate shipments.
We offer USPS, UPS, FedEx
We will charge up to $10 restocking fee for any undelivered or refused shipments to cover delivery and processing fees. This amount will be deducted from your refund. To avoid an undelivered or returned package, please ensure that the address you’ve indicated is correct.
We will charge up to $10 restocking fee for any undelivered or refused shipments to cover delivery and processing fees. This amount will be deducted from your refund. To avoid an undelivered or returned package, please ensure that the address you’ve indicated is correct.
We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make sure the return is as painless as possible.
If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds will be credited to the original credit card use for payment. Purchases sale items cannot be returned for a refund.
Naturally, we cannot take returns on overly used products.
1. Go to this page, and lookup your order, after that you will be able to receive return label.
2. Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit.
3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.
Biokoma.com offers a 30-day, no hassle return policy! If you wish to return a product, please return within 30 days from the ship date for a refund on the purchase price, minus shipping. Refunds will be credited to the original credit card used for payment.
Our amazing Customer Care team can help you! We are available Monday - Friday, from 8am-3pm CT. Please email us!
If you’ve encountered a Prop 65 warning label, you might be asking yourself if an Biokoma product you purchased is safe.
The short answer is yes. While we’d love to keep it short and sweet, it’s also important to empower you with information to make informed decisions.
What is California Proposition 65?“Prop 65” is a piece of legislation approved by ballot initiative by California voters in November of 1986. Also known as the Safe Drinking Water and Toxic Enforcement Act, the original purpose of the law was to prevent the dumping of toxic chemicals in waterways. At the time, the list of known or suspected carcinogenic (cancer-causing) and reproductive toxins identified by the State of California numbered about three dozen. Today, however, this list, which is updated annually by the California Office of Environmental Health Hazard Assessment (OEHHA), contains more than 800 chemical substances.
Why did my herb arrive with a warning label?While all of our products meet or exceed federal and international safety standards, this law requires that many kinds of consumer goods sold in California, including herbs and other dietary supplements, must contain a label with language similar to the following: Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or reproductive harm. We include the warning label on our products to remain fully compliant with this law.
Does this mean that the product is dangerous?No, it does not. However, although the intent of the warning label is to protect consumers, it does little to inform them. In other words, the law requires the inclusion of this label even though it says nothing about the actual safety of the product itself or what, if any, harmful substance is present and in what amount. In addition, the “safe harbor” of acceptable levels for certain substances set forth in Proposition 65 are often significantly lower than federal or international standards. Not only are these levels nearly impossible to detect with routine testing, but their inclusion is usually the result of naturally occurring processes.What kinds of substances are we talking about?While the list of offending chemicals is extensive, the majority are understandable. Some, however, are naturally occurring substances that have increased in volume due to human activities. For example, arsenic is a deadly poison, but is also a trace element found in low concentrations in soil, air and water. Some comes from volcanic ash, but most environmental arsenic persists as the direct result of burning fossil fuels.
How would lead get into an organic herbal supplement?Lead is a naturally occurring element found in soil, which plants naturally uptake along with minerals and other nutrients. We do not add lead to any of our products, nor is it a byproduct of the production process. Currently there is no known process to remove lead from plant material. Therefore, lead may be detected not only in herbs, but also in foods like avocados, apples and lettuce. The miniscule levels of concentration do not outweigh the nutritional benefits of the other compounds in these healthy fruits and vegetables.
Another example is lead. In the U.S., lead exists in virtually all soil at an average of 16 parts per million (ppm). Due to the extensive use of lead-containing paints, fuels and other products in previous decades, low-level lead concentration in soil is now considered to be 500 ppm and 1,000 ppm at the high end. A small amount of this lead is absorbed by plants. For dietary supplements, including herbs, the safety standard set by the U.S. Food and Safety Administration (FDA) for lead is 10 ppm. The Proposition 65 standard is 0.5 micrograms per day – almost 1,000 times lower than the level at which the FDA deems a potential health risk. To put this into perspective, spinach and carrots, whether organically grown or not, contain between 3 ppm and 6 ppm of lead.
Did you check your filters? Spam filters restrict both wanted and unwanted email. If your Internet Service Provider (ISP) or email client filters or blocks email, it may be affecting email you wish to receive. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to modify or remove the settings that filter or block email. You can also add our email address (sales@biokoma.com) to your address book. This will ensure that all future correspondence regarding Biokoma online orders will be accepted.
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